by Julie Weishaar | Aug 17, 2026 | Business, Customer Service
A great client testimonial does more than say you did a good job. It helps future customers understand the problem you solved, what it was like to work with you, and what changed afterward. The hard part is often not getting good feedback. It is knowing when to ask...
by Julie Weishaar | Aug 5, 2026 | Business, Customer Service
Stellar customer service is the heartbeat of successful businesses today. In a crowded marketplace where competition is fierce, going above and beyond for your customers can be the key differentiator that sets you apart. Picture this: a customer reaches out with an...
by Julie Weishaar | Jan 7, 2025 | Branding, Customer Service
I am in the process of updating my outdated blog posts to improve my SEO. When I came across this post, although it is old, the basic premise of how hospitals and operating rooms, effective communication, and maximizing strengths and minimizing weaknesses is still...
by Julie Weishaar | Mar 3, 2024 | Customer Service, Digital Marketing
You’re in the right place if you’ve ever wondered what a sales funnel is and why it matters. Picture this – a sales funnel is like a digital roadmap that guides your potential customers from initial interest to the final purchase. It’s an...
by Brian Wallace | Dec 20, 2023 | Customer Service
Learning From the Top Loyalty Rewards Apps The most important thing for any travel-based business is consistency. There’s nothing more frustrating when traveling than missing a flight, ride, or reservation and ending up stranded. Nowadays, travel companies, like any...
by Brian Wallace | Oct 27, 2023 | Customer Service
Corporations employ several tools to understand their consumers better and how to tailor company efforts to suit them better. However, one of the best solutions is also the simplest. One of the most effective ways to understand consumer preferences is to ask the...
